ooktk's Privacy Policy
Here is our complete and transparent commitment to how your personal information is collected, stored, and kept secure.
This Privacy Policy ("Policy") applies to all users of the ooktk platform's services. By using the website, you are considered to have accepted the terms of this Policy. We place the highest importance on your privacy and are fully committed to protecting your information.
Types of Information Collected
We collect various types of personal information when you register and use services on the ooktk platform. The primary purpose of collecting this information is to provide you with uninterrupted, secure, and improved service.
1.1 Information You Provide Directly
When you create an account, manage transactions, or contact our support team, we may collect the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- National ID card or passport details (for identity verification)
- Payment information (bKash, Nagad, Rocket, or bank account number)
- Contact information you voluntarily provide
1.2 Automatically Collected Information
When you use our platform, some information is collected automatically, which helps improve the quality of our service:
- IP address and device identifier
- Browser type and operating system information
- Pages visited and session duration
- Information obtained from cookies and similar tracking technologies
- Transaction history and gaming activity data
Purpose of Data Use
ooktk uses your information only for lawful and specific purposes. We process your personal data for the following reasons:
2.1 Account Management and Service Delivery
Your information is used to create and manage your account, verify your identity, and confirm age eligibility (21+). It is also essential for managing gaming activities and processing financial transactions — particularly for deposits and withdrawals via bKash, Nagad, Rocket, and bank transfers.
2.2 Security and Fraud Prevention
We use your information to detect suspicious activity and maintain the security of the platform. Using SSL encryption and advanced security technology, we ensure the protection of every account.
2.3 Customer Support
Your contact information and account details are needed to operate our 24/7 live chat and email support services. This helps us provide you with fast and effective assistance.
2.4 Meeting Legal Obligations
Retaining certain information may be legally required in order to comply with applicable laws and regulations, and to cooperate with regulatory authorities when necessary.
Data Storage and Security
ooktk gives the highest priority to the security of your personal information. We have put data protection measures in place that follow the best standards in the industry.
3.1 Encryption and Technical Safeguards
All your data is transmitted and stored using SSL (Secure Socket Layer) encryption. This significantly reduces the risk of your sensitive information being accessible to third parties.
3.2 Data Retention Period
We retain your information only for as long as it is necessary for service delivery or legally required. Even after an account is closed, certain information may be retained for a defined period to fulfill legal obligations.
3.3 Access Controls
Only authorized staff are granted access to your information, and only to the extent needed for their specific role. All access is logged and reviewed regularly.
We are committed to fair play and complete data protection. Your data is a trust placed in us.
Data Sharing Policy
ooktk never sells, rents, or transfers your personal information to third parties for commercial purposes. However, limited data sharing may be necessary in specific circumstances:
4.1 Service Provider Partners
Limited information may be shared with trusted third parties for specific operations such as payment processing (related to bKash, Nagad, Rocket, and bank transfers), technical support, and identity verification. These partners are legally bound to comply with our privacy standards.
4.2 Legal Requirements
Relevant information may be provided to authorities in response to court orders, lawful requests from law enforcement agencies, or other legal obligations.
4.3 Business Changes
In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the relevant new entity. We will notify you in advance if such a situation arises.
Cookies and Tracking Technologies
The ooktk platform uses cookies and similar technologies to improve the user experience and maintain the functionality of its services.
5.1 Types of Cookies
- Essential Cookies: Essential for the basic operation of the platform and cannot be disabled.
- Functional Cookies: Help remember your preferences and settings, such as language selection.
- Analytics Cookies: Collect statistics on platform usage to help improve the quality of service.
- Security Cookies: Used to detect and prevent fraud and to ensure account security.
5.2 Cookie Controls
You can disable non-essential cookies through your browser settings. Please note, however, that disabling certain cookies may limit some features of the platform.
Your Rights and Controls
Every user of ooktk holds certain rights regarding their personal information. We fully recognize and respect these rights.
6.1 Right to Access Your Information
You may request a copy of the information we hold about you at any time. We are committed to responding to such requests within a reasonable time.
6.2 Right to Correct Your Information
If any of your information is inaccurate or incomplete, you may request a correction. We will make the necessary corrections as quickly as possible.
6.3 Right to Delete Your Information
In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations, ongoing disputes, or other legitimate reasons.
6.4 Right to Restrict Processing
You may request that the processing of your information be restricted in certain circumstances, such as if you dispute the accuracy of the data.
6.5 Right to Data Portability
You may request your personal information in a structured, machine-readable format.
To exercise any of the rights above, contact our support team via live chat or email.
Protection of Minors
The ooktk platform is intended only for individuals aged 21 or older. We do not knowingly collect personal information from anyone under the age of 21. Age verification is a mandatory step in the registration process.
If we are informed or become aware that we hold information belonging to someone under the age of 21, we will immediately close the relevant account and delete the information.
Third-Party Links
Our platform does not contain links to third-party websites. However, during payment processing you may be directed to the interface of bKash, Nagad, or Rocket. These third-party services have their own privacy policies that are outside our control. We recommend that you review the privacy policy of the relevant service.
Policy Changes and Updates
ooktk reserves the right to update or amend this Privacy Policy at any time. For any significant changes, we will publish a notice on the platform and the "Last Updated" date at the top of the policy will be updated.
Continued use of the platform after any changes will be considered your acceptance of the revised policy. We therefore advise you to review this page regularly.
Data Protection Inquiries
For any questions, requests, or complaints regarding this Privacy Policy or your personal information, please contact our support team. We provide assistance in both Bengali and English.